Business terms and conditions

1. In General

   These business conditions apply to ALL transactions made on or through this website. By accessing, using, or buying products through the site, you confirm your agreement to the terms and conditions outlined in this document.

2. Cancellation of Orders and Return Policy

   If there is a delay in the delivery of your order(s), please contact our sales department at info@oilsbynature.dk or visit www.oilsbynature.dk.

   1. Return Policy for Shipping and Handling of Orders

      Regardless of cancelling within the statutory right of return, you are responsible for shipping and handling costs, as indicated during the transaction. This amount will be deducted from your registered credit card upon cancellation.

      If there are faults or mistakes in your order, the company will refund this amount upon agreement. Contact our support at info@oilsbynature.dk. The company reserves the right to make price changes without prior notification.

      You have the right to cancel an order and receive a refund for the purchase price if you do not accept these price changes.

   2. Delivery Time

      Your order will be processed within 24 to 48 hours on workdays. Any delays can be addressed by contacting our support at info@oilsbynature.dk. Reasonable requests are generally granted, but the final decision rests with the company.

3. Offers and Temporary Price Reductions

   For your benefit, the company may temporarily reduce prices due to promotional causes or to secure transaction completion. If prices are reduced during your order, you will be billed at the reduced price until the end of the promotion period or when payment is secured. After this, products will be priced at normal rates without notification.

4. Satisfaction Guarantee

   If dissatisfied with Oilsbynature, you can cancel your order within 30 days by contacting support at info@oilsbynature.dk. After cancellation, return the unused parts of the product to the company for a refund of the amount paid (excluding shipping, handling, and a 20% inventory replenishment fee).

   The company cannot provide a refund or credit for any costs related to shipping or handling of products delivered, regardless of the time of cancellation.

5. Return of Products

   To return a product received in damaged condition or to return an order within the return period, confirmation from the company is required. Contact support via email to obtain approval. Specify refund or exchange preferences, and include the full name and order number on the package or bag containing the products. Ship returns to:

   Danish Webstore Group ApS
   Møllevej 2A
   9240 Nibe
   Denmark

   The company is not responsible for lost or stolen items. It is recommended to use a third-party shipping system for secure returns.

6. Delivery Conditions

   Orders are processed within 48 hours, excluding Saturdays, Sundays, and holidays. The company does not guarantee the date or time of delivery. Refunds or credits for accepted shipment costs are not provided, except in exceptional circumstances deemed acceptable by the company.

7. Information about Products and Disclaimer

   The company's mission is to offer the best products available, with belief in their functionality. However, statements on this website and product claims have not been evaluated by health authorities. The product is not intended to diagnose, treat, cure, or prevent any sickness or disease. Information provided on this website or by the company is not a substitute for face-to-face consultation with a healthcare professional and should not be considered medical advice, as individual results can vary.

8. Limitation of Liability

   To the extent legally possible, the total compensation for breach of contract or other unlawful actions will never exceed the order's price. The company is not responsible for special, random, or indirect consequential injuries, lost profits, lost revenues, or coverage compensation. Products are sold and delivered as is, with no guarantees. The company disclaims all warranties and representations.

Updated: March 2024